Dbkk online FAQ — all your questions answered, right here

No. Each individual may only create one account on dbkk online. Creating multiple accounts using the same name, email address, mobile number, or payment method is strictly prohibited. Our system automatically detects duplicate accounts and may close all associated accounts.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number and an OTP will be sent to you. Use that OTP to set a new password. The entire process takes just 2–3 minutes. If you run into any issues, reach out to our live chat support.

KYC (Know Your Customer) is the identity verification process. You will need to submit a copy of your national ID card, passport, or driving license. KYC is mandatory before your first withdrawal. It is in place to protect your account and funds. KYC verification is typically completed within 24–48 hours.

There are several reasons an account may be closed or suspended — suspicious activity, incomplete KYC, or a breach of our terms. Contact our 24/7 support team and provide your account username along with a description of the issue. Most cases are resolved within 24–72 hours.

In most cases, deposits are credited instantly or within 2–5 minutes. Mobile banking and e-wallets are the fastest options. Bank transfers may take 1–3 business days. If your deposit hasn't arrived after 30 minutes, contact support with your transaction reference number.

Withdrawal requests are typically processed in as little as 3 minutes to 24 hours, depending on the method and amount. Your first withdrawal may be delayed if KYC verification is not yet complete. VIP members receive priority processing.

The minimum deposit generally starts from BDT 100, though this may vary by payment method. The maximum deposit limit depends on your account verification level and Responsible Gaming settings. To learn more Responsible Gaming page here.

dbkk online generally does not charge any additional fees on deposits or withdrawals. However, some payment providers may apply their own service charges — these are not imposed by dbkk online. Contact our support team for details on charges applicable to a specific payment method.

A Wagering Requirement is the number of times you must wager your bonus amount before you can make a withdrawal. For example, a BDT 1,000 bonus with a 30x wagering requirement means you need to place a total of BDT 30,000 in bets. Each bonus has its own terms, so before claiming a bonus Terms and Conditions here.

Free Spins are typically available for specific slot games. The eligible games are listed in the bonus offer itself. Once you receive your Free Spins, you'll get a notification in your account and see the option to use them in the game lobby. They are generally valid for 7 days.

Generally, you cannot have multiple active bonuses at the same time. You must complete the Wagering Requirement on your current bonus before claiming the next one. However, daily login bonuses and certain special promotions may run concurrently — full details are available in the specific offer's terms.

Yes. All games on dbkk online use RNG (Random Number Generator) technology, ensuring every result is entirely random and fair. Our game providers are internationally licensed and regularly audited by independent third parties.

Yes. dbkk online is fully mobile-optimized. All games run smoothly on smartphones and tablets, both via browser and app. Download our mobile app for the best experience. App page View Details.

Betting limits for Live Casino games vary by game and table. Typically, the minimum bet at a live table starts from BDT 50. VIP tables offer significantly higher maximum limits. Casino page Find information on various tables.

Login after logging in, go to Account Settings and find the 2FA option under the "Security" tab. Once your mobile number is verified, an OTP will be sent with every login. We strongly recommend all members keep 2FA enabled — it significantly improves the security of your account.

If you suspect unauthorized access to your account or notice any suspicious transactions — change your password immediately and notify our support team. We will investigate promptly and secure your account. The sooner you report it, the better.

Activating Self-Exclusion will close your account for a set period — 6 months, 1 year, or permanently. During this time, opening a new account is also blocked and promotional messages are stopped. Your balance remains completely safe. You can activate it through Account Settings or by contacting support.

No. dbkk online is strictly for users aged 18 and above. Age is verified at registration and confirmed through identity documents during the KYC process. If a minor is identified, the account is closed immediately. If someone in your household is violating this policy, please notify our support team.